Legal

Privacy Policy

Last updated: 12th August 2026

Basera ("we," "us," "our," or "Basera") operates the Basera mobile application (the "App"), which helps users find flatmates and rental accommodation in Hyderabad. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using Basera, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information you provide directly

• Phone number — required to create an account and verify your identity via OTP (one-time password)
• Name — required during onboarding, shown on your profile
• City — required, used to show relevant listings near you
• Profile details (optional) — age, hometown, profession, company, education/university, bio, lifestyle preferences, and languages you speak
• Profile photo (optional) — uploaded to our servers for your profile
• Listing content — if you post a room/flat listing, we collect photos, description, price, and location details you provide
• Messages — content of chat messages you send to other users through the App is stored on our servers so conversations can sync across your devices

Information collected automatically

• Precise location — with your permission, we collect your device's GPS location when you use the map picker to set a listing's location or view distance to a listing. This is collected only while you're actively using the App (foreground) — we do not track your location in the background.
• Device push notification token — used to deliver notifications (e.g., new messages, matches) to your device via Firebase Cloud Messaging.
• App usage and analytics data — we use Firebase Analytics and Mixpanel to understand how the App is used, including screens viewed, searches performed, filters applied, and actions like creating a post or contacting a listing owner. As part of this, your name, phone number, and account status may be associated with your analytics profile to help us understand individual usage patterns and improve the App.
• Crash and diagnostic data — we use Firebase Crashlytics to automatically collect crash reports when the App encounters an error, to help us fix bugs.

Information we do NOT collect

• We do not collect background location — only foreground/active-use location.
• We do not use advertising SDKs, and we do not sell your data or use it for third-party advertising.
• Biometric data (if you enable fingerprint/Face ID login) never leaves your device — it is processed entirely by your device's operating system, and we never receive or store it.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account, and verify your identity via OTP
• Show you relevant listings and enable you to post your own listings
• Enable in-app messaging between users
• Send you push notifications about messages, matches, or account activity
• Understand how the App is used, diagnose crashes, and improve features
• Maintain the safety and integrity of the platform

3. How We Share Your Information

We share information with the following third-party service providers, who process it on our behalf:

We do not sell your personal information to third parties, and we do not share it for third-party advertising purposes.

Other users of the App can see information you choose to make public on your profile and listings (name, profile photo, listing details), and can see messages you send them directly.

4. Data Retention

• We retain your account information for as long as your account is active.
• If you delete your account, we place your account into a 30-day grace period, during which your listings are hidden and notifications stop. After a 30-day cancelable grace period, we permanently remove your profile, posts, and personal identifiers. We retain an anonymous account record for technical integrity.
• Messages are stored on our servers; we do not currently delete them on a fixed schedule.
• Messages you've sent may remain visible to the other party in a conversation even after you delete your account, shown as sent by a "Deleted User."

5. Your Choices and Rights

• Delete your account: You can request account deletion at any time from within the App, or from our account deletion page (including by email if you have uninstalled the App). This begins a 30-day grace period before permanent removal.
• Log out: Logging out clears locally cached data on your device, including your session, profile cache, wishlist, conversations, and drafts.
• Location permission: You can deny or revoke location permission at any time through your device settings. Some features (like setting a precise listing location) may not work without it.
• Notifications: You can disable push notifications through your device settings.

6. Data Security

We take reasonable measures to protect your information, including secure (presigned URL) uploads for photos and encrypted transmission of data between the App and our servers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Basera is not intended for use by anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that we've collected information from someone under 18, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page, and where appropriate, through an in-app notice.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: privacy@basera.tech

This policy is written to reflect Basera's actual data practices as of the date above. If app functionality changes (e.g., chat media uploads, background location, new integrations), this policy must be updated to match before those features are released.